Service Department

Let us handle all your maintenance needs

Service Department

Let us handle all your maintenance needs

Our Store Locations

Pensacola:
Phone: (850) 477-4977
Fax (850) 478-3633
Hours: Mon – Fri: 8 AM – 6 PM
Sat: 8 AM – 3 PM
Sun: Closed
Gulf Breeze:
Phone: (850) 934-0077
Fax (850)934-2850
Hours: Mon – Fri: 9 AM – 6 PM
Sat: 9 AM – 3 PM
Sun: Closed
Foley:
Phone: (251) 943-8346
Fax (251) 943-7519
Hours: Mon – Fri: 9 AM – 6 PM
Sat: 9 AM – 3 PM
Sun: Closed

Service Department

Simplify your pool and spa maintenance by letting us do it for you! We come out once a week and provide all the expertise and chemicals needed to care for your pool or spa. The Pensacola Pools’ service department can assist you with any problems you may experience with your pool, spa and related equipment. Give us a call at (850) 477-5700 or toll free at (866) 477-4977 to set up an appointment with one of our technicians. Our Service Technicians are ready to solve any issue that may arise during the season, from a faulty pump to a leaking filter.

Keeping your chemicals balanced will save money, extend the life of your pool and equipment and add to the overall enjoyment of your pool. We recommend a complete water analysis, done by one of our associates at least once a month during the swimming season and every 6 to 8 weeks in the off season.

 

Pump & Filter Operation

A.  Start up of Pump 1.  Turn breaker on 2.  Watch pump to make sure water is flowing. If there is no water flow, you will need to prime the pump. B.  Priming Pump 1.  Turn Power Off 2.  Remove clear top from pump and fill strainer housing with water. 3.  Put top back on (quickly), and turn power on. It will take the pump a few minutes to prime. Repeat if Necessary. C.  Normal Operation of Pump & Filter 1.  All valves open (spa valve optional) 2.  Filter handle should point to filter operation. D.  To Clean Sand Filter 1.  Roll out backwash hose. 2.   Turn pump off and rotate filter handle clockwise to backwash position, following the direction of the indicator arrows. 3.  Turn pump on, watch water in clear vile until water clears (approximately 2 to 2 1/2 minutes). 4.  Turn pump off, rotate filter handle to rinse, turn pump back on and watch vile until water clears (approximately 1 minute). 5.  Turn pump off, rotate handle back to filter and turn power back on for normal operation. This should be done at least once a week. E.  Draining Excess Water from Pool Turn pump off, rotate filter handle to waste or drain, roll out backwash hose, turn pump on. When water is at proper level, turn pump off and return filter to original position. If filter does not have a waste or drain setting, set to backwash and follow same directions.

How to Vacuum your Pool

A.  To Vacuum Pool 1.  Turn main drain valve off, to close bottom drain. 2.  Check pump to be sure water is still flowing. 3.  Attach vacuum hose to vac head and skim vac adapter. Swivel end of vac hose should go on the vac head. 4.  Place vac head (with pole) in water 5.  Fill vac adapter end of hose with water by holding over return jet, where water is coming back into the pool. Place vac adapter in skimmer, over basket. Close shallow end skimmer. 6.  Check pump for prime and vacuum. If cleaning on a normal weekly basis, vacuum with filter handle in filter position. When pool is extremely dirty or very fine particles are being vacuumed, put filter handle in waste or drain position. On waste, the pool will be losing water, so be sure to stop and refill when needed. Always backwash pool after vacuuming. A.  Cleaning Your Pump Basket 1.  Cut Power Off. 2.  Close valves marked Drain & Skimmer. 3.  Rotate filter handle to closed position. 4.  Open pump lid and clean basket; close back up and tighten. 5.  Open valves and rotate filter handle to filter position. 6.  Turn on power

Spa Maintenance

Summer is a good time to do a routine check-up and get your spa in peak condition, replace the water and do a general overall clean-up. Before running water into the spa, flush the hose onto your lawn for three to five minutes to clean out any contaminates. Always feed the hose into the filter compartment when filling your spa. This will reduce air bubbles in the heater line, which can cause your heater to trip off when you’re trying to restart it after refilling.  Check your filters – they are the lifeblood of your spa.  On a weekly basis, rinse them thoroughly with the water hose and a strong stream of water. Monthly, you should spray the filter with Filter Cleaner, let sit for 20 minutes and then thoroughly rinse off. This will dissolve body oils, which are more prevalent during the hotter months. Always maintain proper levels of chlorine in the spa, even if you have an ozone purification system. If you have an ozonator, you may cut your sanitizer use in half, but it still needs to be checked weekly to ensure clear, sanitized water. For small to medium sized spas, as rule of thumb, add 1 teaspoon of Sodium 60 chlorine after each use or about 4 to 5 teaspoons weekly. You will have to adjust these amounts higher with more usage or if you have a larger spa. Our award winning service department is housed in our Pensacola Boulevard location and all technicians are factory trained.

What Type of Service Do You Need?

  • Pensacola Store
  • 8514 Pensacola Blvd.
    Pensacola, FL 32534

    Get Directions

    Hours:

    Mon – Fri: 8 AM – 6 PM
    Sat: 8 AM – 3 PM
    Sun: Closed

    Phone: (850) 477 – 4977
    Fax:(850) 478 – 3633
    Email: pensacolapools@pensacolapools.com

  • Gulf Breeze
  • 3480 Gulf Breeze Pkwy.
    Gulf Breeze, FL 32561

    Get Directions

    Hours:

    Mon – Fri: 9 AM – 6 PM
    Saturday: 9 AM – 3 PM
    Sunday: Closed

    Phone: (850) 934-0077
    Fax: (850) 934-2850
    Email: gb@pensacolapools.com

  • Foley Store
  • 3310 S. McKenzie St.
    Foley, AL 36536

    Get Directions

    Hours:

    Mon – Fri: 9 AM – 6 PM
    Sat: 9 AM – 3 PM
    Sun: Closed

    Phone: (251) 943-8346
    Fax: (251) 943-7519
    Email: foley@pensacolapools.com